Refund Policy

Thank you for shopping at azureroots.com. We appreciate your business and want to ensure you have a rewarding experience while exploring and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at azureroots.com. By placing an order or making a purchase, you agree to the terms set forth below along with our Privacy Policy and Terms of Service.

1. Right of Cancellation / 14-Day Return Window

You have the right to cancel or return your order within 14 days of receiving your item without giving any reason.

To be eligible for a return, your item must be:

  • In the same condition that you received it (unused, unworn, and unwashed).

  • In its original packaging.

  • Accompanied by the receipt or proof of purchase.

2. Non-Returnable & Non-Refundable Items

Certain types of items cannot be returned due to hygiene, safety, or personalization reasons. These include:

  • Customized, personalized, or custom-made products.

  • Perishable goods (e.g., food, flowers, or plants).

  • Opened or used personal care/cosmetic products.

  • Digital products or downloadable software.

  • Gift cards.

Note: Clearance or "Final Sale" items are non-refundable unless defective.

3. How to Initiate a Return

  1. Contact Us: To start a return, please send an email to support@azureroots.com with your order number, receipt, and reason for the return (optional, but appreciated).

  2. Confirmation: Once your return request is accepted, we will send you instructions on how and where to send your package.

  3. Ship the Item: Package the item securely. Items sent back to us without first requesting a return will not be accepted.

Shipping Costs: Unless the item arrived damaged or incorrect, customers are responsible for paying their own return shipping costs. Shipping fees are non-refundable.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong product, contact us immediately at support@azureroots.com.

Please include:

  • Your order number.

  • Clear photos or video evidence of the defect or damage.

We will evaluate the issue and arrange a free replacement or a full refund for you as quickly as possible.

5. Refunds & Processing Time

Once we receive and inspect your return, we will notify you by email whether your refund was approved or rejected.

  • Approved Refunds: If approved, your refund will be processed automatically to your original payment method.

  • Processing Time: Please allow 5 to 10 business days for the refund to reflect in your bank account or credit card statement, depending on your payment provider.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

7. Contact Us

If you have any further questions about our Refund & Return Policy, please do not hesitate to reach out to us: